How do I view my order history? 

For Premium Memberships started before 7th August 2025, or for Editorial, Mentoring or One-to-Ones products bought at any time: 

For Premium Memberships or Video Courses started after 7th August 2025: 

How do I view my subscription details (including membership type and renewal dates)? 

For Premium Memberships started before 7th August 2025: 

For Premium Memberships started after 7th August 2025: 

1. Sign in to your account: My Account 

2. Visit this page: Order History 

3. Click 'View' next to the relevant subscription. 

How do I cancel my subscription or prevent a renewal payment? 

If you are looking to cancel/refund a subscription which has recently renewed, please contact the Writer Support team at info@jerichowriters.com within 14 days of the renewal. 

If your subscription has not yet renewed but you are looking to cancel, please follow the steps above ('How do I view my subscription details?') to locate your subscription settings page.  

If you have a Premium Flex membership or a Premium Annual/One-Year (Pay Upfront) membership, you can cancel your subscription from this page. 

If you have a Premium Annual/One-Year (Pay Monthly) membership, you cannot cancel your subscription until it is due to renew. Towards the end of your one-year membership term, you will receive an email notification to let you know that your subscription is due to renew. Once this email has been received, you can cancel your subscription from your subscriptions setting page. 

If you are looking for more support related to your membership, please reach out to our Writer Support team at info@jerichowriters.com  

Can I pause my Premium Annual (Pay Monthly) subscription? 

We can implement a pause of up to 3 months on your instalment plan, once per year of membership. Please contact info@jerichowriters.com and we'll be happy to discuss your options. 

How can I change the payment method associated with my account? 

For Premium Memberships started before 7th August 2025: 

Please note: If you want to change the card associated with an ongoing subscription (e.g. Premium Membership), you'll need to instead visit 'Subscriptions' and click 'View' next to the relevant subscription. Next to 'Actions', there will then be an option to 'Change payment'.  

If a subscription payment has recently failed due to your payment method being out of date, please follow the checkout link in the failed payment email and enter your new card details at checkout. You will be unable to change your card details through your account settings until the failed payment has been completed. If you need more support, please contact the Writer Support team at info@jerichowriters.com  

For Premium Memberships started after 7th August 2025: 

1. Sign in to your account: My Account 

2. Visit this page: Order History 

3. Click 'View' next to the relevant subscription 

4. Select Update Payment Method'