Changing your Agent One-to-One details
How can I change the phone number on my booking record?
Your session will be held over the phone, using the number provided at checkout. You can check this number by visiting My Account > Orders, selecting the correct order, and checking the billing details at the bottom of the page.
If you need to change this number then let us know at 121@jerichowriters.com no later than one week before your session. Please also contact us if you will be unable to receive a phone call for any reason. Can I change the date/time of my session?
We try to accommodate re-scheduling where possible, though this depends on the availability of your chosen agent. Please contact 121@jerichowriters.com so we can make arrangements. While we understand that plans may change on short notice, we ask that you give us as much notice as possible so we can make every effort to contact your chosen agent ahead of your booked session. How can I cancel my session?
If you have booked a session with an agent, please email 121@jerichowriters.com no later than two weeks (14 days) before your session. Depending on your preference, we can either issue a refund (if permitted under our Terms and Conditions) or leave your booking vacant until you are ready to book again.
Since we need sufficient time to re-sell your session, you will not be entitled to a refund or re-booking if you cancel after the two-week cancellation deadline.
If you have purchased but not yet booked your session, please email 121@jerichowriters.com to request a refund. Unbooked sessions are refundable within 30 days of purchase. For more information on our refund policy, please see our Terms and Conditions. Can I change the agent I have booked with?
Please email 121@jerichowriters.com and we can help you select a different agent. As with session cancellations, these requests must be made no later than two weeks before your booked session.
My question hasn't been answered here – where can I find more help?
We have plenty more advice in the Agent One-to-One Help Centre, depending on what you're looking for:
- General help and troubleshooting
- Purchasing and booking your Agent One-to-One
- Your Agent One-to-One documents and how to upload them
- What to expect during your call and how to prepare
- Support after you've had your Agent-One-to-One call
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